Terms & Conditions

Last updated: 09 July 2020

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the SalonPon website (the “Service”) operated by SalonPon (Pty) Ltd. (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

In these Terms and Conditions, defined words are used and referred to below by using a capital letter. These words have the following meaning:

  1. DEFINITIONS
    1. “CPA” means the Consumer Protection Act, 68 of 2008 and the Regulations, as amended;
    2. “Product(s)” means the specified goods and/or services described in the Offer which are provided by SalonPon through our suppliers;
    3. “Register” means entering your first name, last name, email address, city, selecting a username and password to create an account on the Website;
    4. “Terms and Conditions” means these Terms and Conditions;
    5. “You” means the user of the Website;
    6. “Us” and “We” and “Our” means SalonPon (Pty) Ltd trading as Salonpon (registration number: 2019/344474/07), a private company duly incorporated in accordance with the company laws of the Republic of South Africa acting as an agent on behalf of the supplier;
    7. “Website” means the Website located at https://www.salonpon.co.za
    8. Coupon means a discretionary discount provided by SalonPon, usually with limited validity. It can be a fixed Rand value or percentage. 
  2. INTRODUCTION
    1. Please read these Terms and Conditions carefully. When registering an account with Us, You are required to agree to the Terms and Conditions. These Terms and Conditions are made between You and Us.
    2. These Terms and Conditions are applicable when You access and use the Website.
    3. You may not purchase a product unless You accept these Terms and Conditions.
  3. GENERAL TERMS
    1. The content contained on this Website may be used by You for your own personal, non-commercial shopping and information purposes only.
    2. To use the Website and to buy a product, You must be 18 years old or over.
    3. If any one or more provisions of these Terms and Conditions should become invalid, illegal or unenforceable in any respect under any law, such provision will be set apart from these Terms and Conditions, and the validity, legality, and enforceability of the rest of the provisions will not in any way be affected.
    4. These Terms and Conditions are governed by the laws of the Republic of South Africa.
    5. Should We amend these Terms and Conditions, the Terms and Conditions which You read and agreed to, will be applicable. We may ask You to agree to the amended Terms and Conditions from time to time.
  4. RETURNS
    1. Cooling-off Period: Your Right to Return Non-defective Goods, Cancellation and Refund
      1. Salonpon will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period“). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to proceed with your order for the Goods or cancel your order. If you elect to cancel your order, we will reimburse you with the purchase price.
      2. Salonpon may, in its sole discretion, accept the cancellation of an order by you, on sufficient cause shown and on a case by case basis. In which event, the provisions set out in this clause in respect of refunds and returns will similarly apply.
      3. You are, in terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act“) entitled to cancel your order for the Goods within 7 (seven) days of receipt, without reason and without penalty, in order to obtain a full purchase price refund. In such an event –
        1. you undertake not to utilize the Goods;
        2. you will return the Goods in its original, intact condition with the original, undamaged packaging and unbroken seals;
        3. your agreement of purchase will be deemed to have been canceled, and
        4. you will be liable in terms of section 44(2) of the ECT Act for the direct costs of returning the Goods, such as courier and/or shipping charges and assumption of risks during shipping.
    2. Right to Return Defective Goods
      1. Subject to the provisions of the clause above, goods may be returned only when defective or damaged. All such goods will generally be referred to as “defective”. Such defective goods may be returned within 3 (three) months of delivery, without penalty, in accordance with the return procedure set out below.
      2. In order for a Product to be deemed defective, you will need to state the proper reason for the return, and include an explanation of the alleged defect, together with pictures as proof. You must report any defect in the product as soon as it is discovered.
      3. When all of the return conditions have been met the agreement of purchase will be deemed to have been canceled on the date that the returned items are received by Salonpon. A failure to comply with the returns procedure will automatically result in any refund being declined.
      4. Any and all returns are subject to final authorization and confirmation by Salonpon and all returns must be pre-approved by the Salonpon. If all of the above return conditions have been met and the return has been approved by Salonpon, Salonpon will notify you and arrange for our couriers to collect the defective item from you.
      5. If the product is found NOT to be defective or damaged, you will NOT be entitled to any replacement or credit, but will instead be liable for the costs incurred in having such a product returned to Salonpon, and then redelivered to you.
      6. Nothing in this clause or the Terms and Conditions in any way limits your rights in terms of section 56 read with section 55 of the CPA in any way.
    3. Right to Return an Unwanted Product after 7 Days
      1. Unwanted, non-defective products can also be returned to us after 7 days and before 30 days of receipt. To return such products, they must be:
        1. Returned within 30 days of the products being delivered;
        2. Undamaged and unused, with the original labels still attached and with the seals unbroken;
        3. In the original packaging, which must be undamaged and in its original condition;
      2. Note: the cost of sending the product back to us will be for your own account.
      3. Note: Once Salonpon has received your returned product and it has been inspected and cleared by Salonpon, you will receive a credit voucher equivalent to the cost of the returned item less any courier costs and a 10% handling fee.
    4. IMPORTANT: We cannot take back for credit any of the following products, unless they are faulty or not as described:
      1. Cosmetics (including make-up, beauty, hair, nail and skin products);
      2. Fragrances;
      3. Earrings for pierced ears and other pierced body jewelry where the original wrapping has been opened;
      4. Hair extensions and pieces
    5. This policy does not affect your statutory rights relating to faulty or incorrectly described products.
  5. ACCOUNTS
    1. When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
    2. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
    3. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
  6. LINKS TO OTHER WEBSITES
    1. Our Service may contain links to third-party web sites or services that are not owned or controlled by SalonPon (Pty) Ltd. SalonPon has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that SalonPon shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
  7. TERMINATION
    1. We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms;
    2. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
    3. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
  8. DISCLAIMER
    • Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
  9. ERRORS AND OMISSIONS
    • We are not liable for errors or omissions (for example incorrect pricing, values, contact information et al). We will use reasonable endeavors to correct any errors or omissions as soon as practicable after being notified of them. We reserve the right to change, modify, substitute, suspend, or remove without notice any Deal, Product, Item, Services, or information on the Site or forming part of the Services.
  10. COUPONS AND DISCOUNTS
    1. SalonPon will offer additional, ad hoc discounts in the form of coupons. A coupon code is supplied, and this code needs to be applied when checking out. Coupons can be offered as a fixed value coupon or percentage coupon.
    2. Coupons are issued in SalonPon sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorized manner). Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
    3. As a general rule, and unless specified otherwise on the specific Coupon itself:
      • each Coupon can only be used once;
      • only one Coupon can be used per order;
      • only one Coupon can be used on the website per person per promotion/campaign or as specified for that coupon offer;
      • a Coupon must be used at check-out – it cannot be used later on existing orders; and the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.
      • should you require a refund on the purchase where a coupon was applied, only the cash value paid at checkout will be refunded.
      • Coupons cannot be exchanged or refunded for cash or credit.
      • Once a promotional coupon has been applied and a purchase has been confirmed and completed, no refunds will be issued in order for a larger discount coupon (related to the same promotion) to be applied to the same deal.
    4. If for any reason a Coupon does not reflect in the final amount due from you at check-out, you can contact  to confirm if the Coupon is still valid. If SalonPon confirms that the Coupon is still valid and you have already placed your order, you can choose whether to cancel the order and place it again with the Coupon, or you can use the coupon on your next order within the limitations of the specific Coupon’s terms and conditions.
  11. THE WEBSITE
    1. You agree not to infect the Website with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information on the Website and You agree to pay for any monetary or other loss we may incur as a result of such infection of the Website by You.
    2. We may suspend the Website or any part thereof or close your account after giving notice to You if We determine that the Website is not being used by You in compliance with these Terms and Conditions.
    3. We cannot guarantee that your use of the Website will always be uninterrupted or that it is free from becoming infected by viruses due to factors beyond our control.
    4. Your access to the Website may sometimes be restricted due to repairs or maintenance of the Website. We will try to restore your access as soon as We reasonably can.
    5. We cannot assume any responsibility for lack of functionality which is dependent on your browser or other third-party software
  12. INTELLECTUAL PROPERTY
    1. The Website contains copyright and other intellectual property including logos and other graphics and multimedia works that are our property.
    2. E-mail addresses, names, telephone numbers, and on the Website may not be incorporated into any database used for electronic marketing or similar purposes. The presentation of such details is not permission from Us to utilize the same.
    3. You may not, without our prior written consent, use our intellectual property or that of third parties for any purposes whatsoever.
  13. FACTORS BEYOND OUR CONTROL
    • We will not be liable to You for any breach of our obligations under these Terms and Conditions where We are hindered or prevented from carrying out our obligations by any cause outside our reasonable control, including by lightning, fire, flood, extremely severe weather, strike, lock-out, labor dispute, an act of God, war, riot, civil commotion, explosion, malicious damage, failure of any telecommunications or computer system, compliance with any law, accident (or by any damage caused by any of such events).
  14. PRIVACY POLICY
    1. Your private information required for registering an account on the Website will be kept in the strictest confidence by Us and will not be sold or made known to third parties.
    2. We may electronically collect, store, and use your:
      • name and surname;
      • email address;
      • birth date;
      • your city;
      • non-personal browsing habits and click patterns;
      • preferences regarding offers;
      • IP address;
    3. This information will only be used to do the following:
      • subject to your consent, to inform You of facts relating to your access and use of the Website;
      • subject to your consent, to inform You about Offers;
      • to compile non-personal statistical information about browsing habits, click patterns and access to the Website subject to the conditions in clause 17.6 below;
      • to verify your identity when transacting with Us.
    4. The information detailed above is collected either electronically by using cookies or is provided voluntarily by you. You may determine cookie use independently through your browser settings.
    5. We may collect, maintain, save, compile, and share any information collected from You, subject to the following conditions:
      • We will not disclose your personal information unless you give us your permission thereto or unless required for the purposes of any legal process;
      • We may compile, use and share any information that does not relate to any specific individual;
      • We own and retain all rights to the non-personal statistical information collected and compiled by Us;
    6. We cannot be held responsible for security breaches occurring on your electronic device (personal computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that you may inadvertently have installed on your device.
    7. We will send you regular communications via email with the newest deals and promotions. The subscription to this email is free. Every email will have an ‘unsubscribe’ link to facilitate easy opt-out if you no longer want to receive the emails.
    8. We review this policy from time to time, to ensure that it reflects how We use your information. The policy which was effective on the date You used the Website will be applicable so please ensure that You are familiar with any changes
    9. In the event of any material change to this policy, We will announce the change either on the home page of the Website or by email.
  15. CONTACT US
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